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We shall immediately process all refund requests in accordance with the terms and conditions stated.
Expert Unavailability
This is an unlikely possibility. Even if the expert is unavailable to assist you and you have paid for the assignment in full, you may order any other assignment order of similar cost. Meanwhile, the full price you paid will be deposited to your My Assignment Help Mate Wallet.
Deadline Missed
If your assigned expert is unable to complete your assignment by the deadline, you may request a refund, which will be addressed once a thorough examination is done by our team. Assignment assistance via guided sessions is a collaborative process, and we will not entertain any full or partial requests if you are unable to respond timely to our expert queries (within 12 hours of being posted on the student portal interface) or if a lack of information has resulted in a missed deadline.
In case, the delay was caused by our expert's inability, you can receive a 50%-100% refund of your transaction, and the approved refund amount will be credited to your account. Deductions (if any) are made because the expert working on your assignment has already been paid fully in advance. We shall, however, take severe measures against the writers if they are late. According to the requirements of our refund policy, the decision of our customer support team shall be final in this regard.
Fail Grade received on Assignment Work
If you received a Fail Grade, you may request a refund within 30 days of getting your requested assignment by providing a copy of an authentic grade sheet along with your professor's comments. We will review the grading sheet you submitted and determine whether the problem is due to poor writing quality or if the reference solution provided is inadequate in terms of the grading index and learning outcomes of your assessment.
For any shortcomings found on our expert part, we will process a 50% - 100% refund of your payment by an equivalent transfer of the amount to your My Assignment Help Mate wallet. In this case, the customer support team's decision will be final. Please keep in mind that any refund requests made after 30 days of receiving your assignment reference solution will be denied.
Note
A guided session for assignment help is a subjective service, and our experts do their best to support you with the best of their knowledge, efforts, and references so you can curate A-grade worthy assignments. Yet, the most important factor in achieving good grades is your diligence. Our assistance process is built in such a way that there is minimal room for incompetence, and the chances of you failing are very rare.
We do not process cash refunds in order to maintain the integrity of the tutoring industry. We do, however, offer a wallet service in which your returned amount is retained and can be used to purchase any other service on our website.
Money Back Guarantee
If you get a failing grade, you can make a "money-back guarantee" request.
- All authorized refunds will be deposited to your My Assignment Help Mate wallet. We do not process cash refunds in exchange for a money-back guarantee.
- The request for a money-back guarantee can only be made after the user has shared the original grade report and has been thoroughly investigated by our team.
- The customer support team is responsible for sharing all findings with the user, and the CS team's decision is final in this regard.
Money-Back Guarantee Cannot be Availed
- Orders with pending partial payments are not eligible for the Money-Back Guarantee.
- If the deadline for submitting an assignment is less than or equal to 72 hours.
- If it has been 30 days after our expert delivered the assignment solution.
Case Scenarios where Refund Requests will Not be Processed
- If the deadline for submitting your assignment work is less than 72 hours, no refund requests will be considered.
- We do not accept or consider refund requests for orders that have partial payments pending.
- While guided session assignment assistance services are similar to tutoring services, no cash refund requests are entertained. The sole exception is in the event of duplicate payments.
- We will only process refund requests if the user/student has been active in his communication with experts and has provided adequate learning material relating to the assignment task.
- Refund requests are only considered when made using the Client's student portal login. Any communication via social media sites, email, or any other means will not be considered formal correspondence.
- Any client who requests a refund after reviewing the draft or solution outline will not be entertained.
- As an education help service platform, we are only liable to entertain your refund requests when raised within 30 days of receiving the final order solution. The date on which the solution was uploaded on your student portal dashboard will be considered as the date of delivery.
